Our Policy
We want you to feel confident registering for classes at The Grove. If your plans change, here is how we handle cancellations and refunds.
Cancellations by Participants
24 hours or more before the scheduled class: Full refund or credit toward a future class, at your choice. Cancellation requests must be submitted in writing by email to hello@thegrovenyc.org.
Fewer than 24 hours before the scheduled class or no-show: No refund and no credit.
Monthly Pass Cancellations
Monthly passes may be canceled with 24 hours written notice before the next scheduled session. Refunds for monthly passes will be prorated based on the number of sessions already attended. Unused sessions within a month do not carry over.
Cancellations by The Grove
If we cancel a class or session for any reason — including low enrollment, instructor unavailability, or weather — you will receive a full refund or the option to transfer to another class or session. We will notify you as soon as possible by email and/or phone.
Missed Classes
If you are unable to attend a scheduled class session, please let us know in advance. We will work with you on make-up options when available, but missed sessions are not automatically refundable.
Fiscal Intermediary-Billed Participants
For participants whose classes are billed to a fiscal intermediary through the OPWDD Self-Direction program, refunds and cancellations are subject to the billing and reimbursement policies of the relevant fiscal intermediary. We will work with you and your fiscal intermediary to resolve any billing questions. Classes that are not attended cannot be billed.
How to Request a Cancellation or Refund
Contact us by email at hello@thegrovenyc.org or by phone. Please include your name, the class you are registered for, and the reason for cancellation. We will respond within two (2) business days.
Exceptions
We understand that emergencies and unforeseen circumstances arise. If you believe your situation warrants an exception to this policy, please contact us. We will review requests on a case-by-case basis.